Diana's story
Tell us about your role
I joined the Quality team just over two years ago and can honestly say I have enjoyed every day ever since. The role I do supports and guides services to continue to achieve good standards in their home, and for the people who live with us. In brief, the role of a Quality Support Partner (QSP) is to ensure that each service delivers a high standard of care and I offer that continuous support and guidance to help them achieve this.
A typical day would see me in and out various MMCG care homes. On arriving at a home, I talk to the Home Manager and ask where they feel support is needed. I check the relevant systems, and information related to it and create an action plan. I talk to colleagues in the home and offer my thoughts and ideas, such an example being, I am currently delivering workshops on how to use systems, complete forms and how to write a person-centred care plan. It is all about working together as a team to achieve the best outcomes for all!
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There are so many things that I love about my role as Lifestyle Co-ordinator. The most important one is the joy that you bring to people, their smiles and laughs are priceless.
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It’s the tiny things that really make a difference and seeing the reaction and joy on the Residents faces when for example you have just taken time to sit and chat to them, provided them with their favourite meal or decorated their room and put new furniture in.
Kwanele, Home Manager
Just seeing the positive outcomes for the people we support is my favourite thing about working in the care sector. MMCG also helps us to support those that live with us to enhance their best quality of life whilst also offering a wide range of opportunities for their employees.
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