As someone living away from my mother who is a resident at Windsor Care Home, Malvern, I have been deeply reassured by Lisa's regular communication and proactive approach to care. They go above and beyond to provide updates, address any concerns and ensure that I feel involved despite the distance.

Thank you for supporting such an outstanding individual in your organization.

Daughter of Resident 

December 2024
 

For 31 months, except for Covid, I have visited the home and my wife almost every day. My welcome starting at reception is warm. The staff greet me politely and refer to me by name. They usually have a word with me about my wife's condition and her events. My wife and I have no complaints about her treatment or her care. I have not on any occasion heard a raised voice from any member of staff and I can only praise their patience and diligence. The ethos of the home is excellent and I am very glad to have chosen it for my wife's Alzheimer's care. A huge thank you from us to our optometrist who visits several homes has twice favourably commented on his experience at Windsor Court.

Husband of Resident 

April 2024

I have found Dad has settled in nicely into his long-term care home. His needs are met as an individual with love, care and dignity. He feels secure and safe there and not at risk of falling over or not getting the care he now requires. Thank you Windsor Court. Truly grateful to you all for giving us peace of mind.

Daughter-in-law of Resident

January 2024

A big thank you to everyone at Windsor Court who made the last days for my father peaceful. You also made the experience for the family more bearable. All the staff were fantastic and could not do enough for my father or us as a family. Thank you.

Son of Resident 

November 2023