"I would like to thank you all for the care and compassion shown to my father and all of our family. Everyone was professional at all times and responded to our needs and empathy was shown the whole time.We will always be very grateful. Dad had a dignified stay with you and his last few days were dealt with compassion and allowing us a family to manage this time and his death wishes peacefully."

Family of a Resident

May 2023

"I came to visit my grandad and it was so nice to see him active, out in the garden, planting seeds and pottering. Just like he would at home but under the watchful eye of the amazing staff. They really do care and you can see this. Nothing is too much trouble. I don't visit often so this is so reassuring to know how happy he is and how well cared for."

Family of a resident 

May 2023

"My nana was taken into the home in November 2022 following a decline in her health. As can be expected all family were hesitant about her being taken into a home but each and every single member of staff we encountered took away those worries immediately. Everybody was so warm and welcoming, and there wasn?t anything that was too much trouble. The level of care that was given was to the highest standards. We visited daily and each time Nan was seen with the biggest smile, laughing with staff and residents. 
Unfortunately her health continued to deteriorate but the level of care never subsided and until the very end the staff remained gold standard.
We as a family cannot thank The Westbourne enough for everything they did for Nan and we will forever remember everything they did for us."

Family of a resident 

April 2023

"I was very grateful to two members of staff who stood in the freezing cold and coaxed my dad out of my car and back into The Westbourne. He was adamant that he was not going to return but they soon won him round!"

Family of a resident 

January 2023

"Accept our heartfelt thanks for all of the care and love shown to my wife over the time she was with you. Especially over the most recent days and weeks  You are a remarkable team."

Husband of a resident

April 2023

"Thank you for your help and support looking after our wife and mother and also for looking after us as a family.
You made everything so peaceful and loving as possible. You do a wonderful job."

Family of a resident

April 2023

"We are so pleased with the level of care that Dad is receiving at the home.  The patience, kindness and gentle perseverance of the staff is just outstanding and I witness it on a frequent basis.  He also really enjoys the activities, particularly the fun games with balloons and bats."

Daughter of a Resident

September 2022

"A huge thank you for everything you have done for my dad, who you have cared for, for over 6 months and brought my dad back to a fit and healthy man from the frail old man who came to you."

Family of a Resident

September 2022

"Thank you so much you wonderful carers for taking care of M over the last few weeks. Bless you all, M & K"

September 2022

"Just one thought in mind to thank you in the warmest way for being so kind . Thank you for all you did for."

Family of Resident 

December 2019

"We would like to express our gratitude. You have all selflessly showed endless amounts of love, compassion and empathy, while caring for J."

Family of Resident 

April 2020

"On behalf of our family we would like to say a heartfelt thanks to all the staff for the kindness care, attention and love shown to F during her stay at The Westbourne.  

Family of Resident 

February 2020 

"To everyone who helped to make T's birthday such an enjoyable day for him - Thank you - JB"

Family of Resident 

November 2020

"I am writing to express my thanks regarding the care of my father. During the 19 months he spent at The Westbourne many changes and improvements took place resulting in the CQC Good Assessment which gave me peace of mind. Thank you to the staff who’s caring attitude contributed to dads wellbeing. I am grateful."

Family of a Resident 

November 2021

"Can I just say a huge thank you to you and the staff for how you have welcomed mum and us into your Home. We are so truly grateful as everything was stacked against us at this point last week and you truly went above and beyond to help us and to make us feel welcome. It was such a horrible time for us with my stepfather being ill in hospital and the carer leaving and mum being in such a state that to get allowed in when you already had your issues was such a massive relief to us and will hopefully now allow mum to have a life beyond her home and a time that was closing in on her."

Family of a Resident 

January 2022

"Can I take this opportunity to thank your team , particularly Billie and Gemma, for the care Mum is receiving. J tells me Billie went to the trouble of finding her a Sunday church service on the radio which I know Mum will have found a great comfort. As a family we are all extremely grateful."

Family of a Resident 

February 2022 

"I can't thank you enough for ordering mum's new table. I told her you had ordered it especially for her and she couldn't believe you had ordered it for her.  She is so happy with it and loves how shiny it is she said "it's beautiful, like glass". Mum stood up today to show me how easy it is for her to move it around her room, she thinks the wheels are marvellous!"

Family of a Resident 

February 2022

"I just wanted to say what a pleasant afternoon the Jubilee Celebration was last Friday. The decorations (including the queen!), and buffet were fantastic and the tree planting ceremony was such a lovely touch. Dad and I really enjoyed sitting in the sunshine and listening to all the old songs and the plant pot gift for us all to take home was a great idea. All in, I thought that the whole event was very well planned and expertly managed. Thank you very much for inviting residents' families to join in on what was a very memorable occasion." 

Daughter of a Resident 

June 2022

"Thank you to everyone for making Mum so comfortable and well cared for."

Daughter of a Resident 

July 2022

"To all at The Westbourne, Thank you for looking after J. Kind regards and best wishes C.H"

July 2022