Following an inspection this summer, the 61-bed care home, open since September 2022, was recognised as safe, effective, caring, responsive and well-led.
The October CQC report highlights the home’s compassionate staff and ‘positive and friendly culture, adding: “Throughout the time spent at Chartwell Manor Care Home, we observed people being treated with dignity and respect. Staff treated people with kindness, empathy and compassion. People were supported to live as independently as possible.”
Inspectors observed that Chartwell Manor wasn’t using any agency staff and “all staff we spoke with had a good understanding of people’s needs and knew them well.” The CQC found the needs and preferences of those living in the home are prioritised, with inspectors noting the ‘many compliments received about the standards of care.”
As part of the assessment, CQC inspectors engaged with staff, residents, and relatives, reviewed records, and observed daily interactions. The feedback they recorded included remarks like “Excellent carers—very caring and committed,” and praise for the home’s cleanliness, described as “absolutely immaculate”
The report also highlights Chartwell Manor’s enriching activities programme, led by staff who are “enthusiastic about providing creative and enjoyable opportunities.” Those living in the home are “supported to be as independent as possible,” the report adds: “They were able to receive visitors, access the community and participate in activities.”
A supportive staff culture was also reflected in the report, which records that employees felt “listened to” and “able to express their views.”
Chartwell Manor Care Home Manager, Hazel Greenway, said:
“This is an excellent report which highlights many of the wonderful things about Chartwell Manor. I am so proud to see the feedback those living with us and their relatives gave to the inspectors, especially the comments about how caring and committed this team is and how well we all know those in our care.
“I want to thank and congratulate all my amazing colleagues at Chartwell Manor, and all our partners in the community and the services supporting the home. This report is a reflection of how hard they work, how much they care, and the wonderful culture we have created in this home.”
In the last few weeks, Chartwell Manor has also reached a score of 10/10 on carehome.co.uk, and were also the recipients of the MMCG Aspiring for Excellence Award (South) during the recent MMCG conference.
We're incredibly proud of the home for all of their successes, highlighting the exceptional levels of care that they provide to those living with us. Thank you to the entire team at Chartwell Manor for your continued dedication and commitment to offering the best possible care.